AUSCOAL Super transitions to a new administration platform
After 18 months of planning, we successfully transitioned to a new super administration platform.
AUSCOAL Services General Manager, Steve Grant, said this project was the largest information technology project in the Fund’s 69 year history.
'The new administration system will provide greater efficiency, improved access, functionality and reporting capabilities for everyone, while the launch of our new secure website has provided great benefits for members and employers.’
Member benefits
'For instance, members now have complete control of their accounts, including updating their details, checking correspondence, viewing their account history and managing their investment choice. Members can also check their insurance, update beneficiaries and roll over other funds into AUSCOAL Super in a fully secure e-commerce environment,’ Grant said.
Electronic filing cabinet
A great new feature includes an electronic filing cabinet, which will help to significantly reduce paper use.
‘AUSCOAL Super has initiated an education campaign to encourage members to discard existing paper-based files, as these are now available online in an electronic format,’ Grant said.
Employer benefits
Employers will also find the new secure site makes managing their super obligations easier.
Grant said, ‘employers can now check and update their contact and employee details, manage and submit contribution returns, transfer funds and advise employee terminations in real time.'
Positioned for future growth
According to Bruce Watson, Chief Executive Officer of AUSCOAL Super, the system is extremely flexible. ‘We believe it will position us well for future industry initiatives and keep us firmly focused on servicing our membership and growth’.
‘We selected our new administration system after a thorough review of all providers. We believed they understood the superannuation industry and how to improve both our business processes and customer service at the same time. The standard of superannuation administration and service for members and employers has entered an entirely new era and the coal industry will be one of the first to enjoy the benefits,’ Watson said.
’All our staff, including many that members and employers speak to or meet every day, worked hard to ensure the changeover was completed with as little disruption as possible. With a system change of this magnitude, it is inevitable there will be some teething problems and we continue to work with our members and employers to iron these out. We thank everyone for their patience during this period.’
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Aussies still shunning co-contribution dollars
Hundreds of members may be foregoing thousands of extra retirement dollars by not taking advantage of the government co-contribution.
 The government co-contribution scheme is a government incentive that may double your personal super contributions each year. Read more to see how the co-contribution may give AUSCOAL Super member, Kaitlyn Sparks, an additional $205,000 more over her lifetime.
Read more |
Now it’s even easier to pay into your super through BPAY
Boost your super overnight when you transfer straight from your bank account to your super account using BPAY®.
 Want to get started?
Read more
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How to have your cake and eat it too!
For the next few decades, the government expects more than 75% of Australians will qualify for a part government age pension.*
While some people may think this means they can ease up on saving super, AUSCOAL Advisory Services Manager, Des Sutherland, says the more likely scenario for most Australians is funding their retirement with a combination of both age pension and super.
Read more |
On the road again...
This September and October we’ll be hosting member seminars around the coal mining communities of NSW and QLD.
We'll provide you with up to date super news and education and an opportunity to meet us face to face, ask questions and seek advice. Invitations will be sent in September.
Here's the dates, locations and times.
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Your employer’s needs tackled head on
Tony ‘Butts’ Butterfield and Adrian Vowles join AUSCOAL Super.
 We’ve recently appointed two of Rugby League’s greats to our business relationship team to better serve our employers and members at work.
Read more |
Some great external recognition
Your super fund has received some great external recognition on three fronts in the past few months.
Read more |
Serving you better
Thanks to members who participated in our 2010 research.
In July we commissioned Customer Benchmark Australia to call members and employers to discover how satisfied you are with our customer service.
Read more |
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| Contact Us |
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If you have any questions about this newsletter or your AUSCOAL Super account, you can contact us by email, phone, face-to-face or post. |
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Member Statements coming soon
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Your 2010 Member Statement will be arriving in your mail box in late September.
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Share your super story
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Email us if you have an interesting super story to share. If your story is published you'll receive a $50 Myer gift voucher as a thank you.
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